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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elem Juliet

December 9, 2024

5  out of  5
rating by Elem Juliet
"I had a good time talking with miss Sarah, she was so helpful and I was able to get what I was looking for. 😊"
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Jikky Sanjay Kuruvilla

December 9, 2024

5  out of  5
rating by Jikky Sanjay Kuruvilla
"Recently took my auto policy with them. Sarah is my account manager. She is a good person to work with, as are the others, in this office. Good team overall. I like the fact that they ask their superiors if they don't know something rather than take decisions or comitt , without confirming. Had the pleasure of meeting Natalie as well, a couple of days ago. She is also someone who understands. I like the sales drive she has. Generally this a good place to get your insurance needs taken care of, if you want to with State Farm. I'd definitely recommend to work with them, if you get a chance to."
We responded:
"Thank you, Jikky, for your wonderful review! I'm glad to hear that Sarah and the rest of our team have made a positive impression on you. It's great to know that our approach to seeking confirmation when needed is appreciated. It was a pleasure meeting you as well, and I'm happy you found our office to be a good place for your insurance needs. Your recommendation means a lot to us. If you ever have any questions or need further assistance, we're here to help!"
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Rockie Wil

November 11, 2024

5  out of  5
rating by Rockie Wil
"Sarah was very helpful, patient and pleasant to work with. Outstanding customer service."
We responded:
"Sarah is indeed a valuable member of our team, and I'm glad she could assist you so effectively. Your kind words about her helpfulness and patience mean a lot to us. We're grateful for your feedback and look forward to serving you again in the future. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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joseph ryan

October 30, 2024

5  out of  5
rating by joseph ryan
"Natalie has been a big help in making sure my rates are low and my policies are up to date. I appreciate her and definitely recommend State Farm with her."
We responded:
"Thank you, Joseph! I'm glad we could help keep your rates low and ensure your policies are current. Your recommendation means a lot. If you ever need further assistance, our office is here for you. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Geri

October 30, 2024

5  out of  5
rating by Geri
"Anthony Fontenette Was absolutely amazing from start to finish! This is the kind of customer service that keeps me from looking elsewhere and because of that I now have State Farm insurance! Thank you a million times over for such amazing service! All my questions were answered thoroughly"
We responded:
"Geri, thank you so much for your wonderful feedback! I'm glad to hear that Anthony provided such exceptional service and answered all your questions thoroughly. It's great to know that his dedication has made you choose State Farm for your insurance needs. We truly appreciate your trust and look forward to assisting you with any future needs. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Luis Aguilar

October 24, 2024

5  out of  5
rating by Luis Aguilar
"They are the best, I'm glad I switched from a different insurance. Now I really feel covered!"
We responded:
"Luis, I'm so glad you made the switch and feel truly covered with us. Your satisfaction means a lot to our team. If you ever need anything, we're here to help! - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Dmitriy Dubovskiy

October 16, 2024

5  out of  5
rating by Dmitriy Dubovskiy
"Thank you, Chris, for the excellent service! When I was unable to visit the office due to illness, Chris helped me set up my insurance entirely online. His attention to detail and professionalism were truly impressive. I highly recommend Chris and the team, they provide top-notch service. If you're looking for quality, don’t hesitate to visit their office. You'll be in great hands!"
We responded:
"Chris and the team are grateful for your kind words, Dmitriy! We're happy to know that Chris could assist you online when you couldn't visit the office. His attention to detail and professionalism are qualities we value highly. Thank you for recommending us and for your trust in our services. If you need any further assistance, don't hesitate to reach out. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Davonna Kovalic

October 10, 2024

5  out of  5
rating by Davonna Kovalic
"State Farm has covered our insurance needs for many years and we have always been very well taken care of. Most especially we would like to recognize Rebecca for always being so friendly and helpful when we call. She is simply the best!"
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Brett Parks

September 19, 2024

5  out of  5
rating by Brett Parks
"Chris Rose was awesome and couldn’t have made the process of getting home insurance easier, he was also able to save us money by switching to state farm for our Auto as well as the home insurance. Thanks again Chris!"
We responded:
"Brett, thank you for sharing your positive experience! I'm glad Chris Rose made the process of getting home insurance so easy and helped you save money on both home and auto insurance. We appreciate your trust in our office and are here for any future needs or questions. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Julia Davis

August 20, 2024

5  out of  5
rating by Julia Davis
"Chris was very helpful and nice. The process was fast and efficient."
We responded:
"Julia, thank you for your wonderful review. I'm glad Chris could assist you efficiently and make the process smooth. We appreciate your feedback and look forward to helping you with any future needs. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Jon Wilson

August 19, 2024

5  out of  5
rating by Jon Wilson
"No one wants to make an insurance claim! But our experience with Natalie Burkhaulter's State Farm office has been beyond amazing Kyle and Rebecca are astounding! The customer service, and follow up are above and beyond the call of duty. We are over 100% satisfied with the process, but the speed and the efficiency are nothing short of spectacular"
We responded:
"Jon, thank you for your wonderful review. I'm glad to hear that Kyle and Rebecca provided you with exceptional service. Your satisfaction with the speed and efficiency of our process means a lot to us. If you need any further assistance, our office is here to help. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Amanda Willis

August 16, 2024

5  out of  5
rating by Amanda Willis
"I have had the best experience with Natalie. They have always gone above and beyond for us."
We responded:
"Hey Amanda, I'm glad you had such a positive experience with our office. We always strive to go above and beyond for our clients. Thanks for sharing your feedback! If you ever need anything else, we're here to help. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Vamsi Yerram

August 15, 2024

5  out of  5
rating by Vamsi Yerram
"Have very good experience with this team and quick responders."
We responded:
"Vamsi, thanks for the awesome review! I'm glad you had a good experience with our team and found us to be quick responders. If you need anything else, we're here to help. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Nancy Cable

August 12, 2024

5  out of  5
rating by Nancy Cable
"Natalie and her team are wonderful to work with! They review all the details to make sure you are getting the best coverage at the lowest price. We have 3 cars insured with State Farm and received a 20% decrease in our next 6 month policy! Who doesn't love a price decrease? Highly recommend you give Natalie a call first before you renew with your current provider!"
We responded:
"Hey Nancy, Thanks so much for your awesome review! I'm glad you found our team wonderful to work with and that we could help you get the best coverage at a lower price. A 20% decrease on your policy is fantastic! We appreciate your recommendation and are always here if you need anything. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Joshua Buffington

July 26, 2024

5  out of  5
rating by Joshua Buffington
"Natalie and her team are amazing! They are honest about what the best options for me and my family are, and on top of making sure that we are set up with the right policies. Natalie goes above and beyond. 10/10 recommend her and her team as your StateFarm agent."
We responded:
"Hey Joshua! Thanks so much for the awesome review! I'm glad to hear that you and your family are happy with the policies and service we provide. We always strive to go above and beyond for our customers. If you ever need anything else, don't hesitate to reach out. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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neal skinner

July 26, 2024

5  out of  5
rating by neal skinner
"I have had nothing but good experiences with the Natalie Burkhaulter State Farm agency. Rebecca is great and has helped me immensely in making my claim and getting my car repaired."
We responded:
"Hey Neal, thanks a bunch for the awesome review! I'm so happy to know you've had great experiences with our agency. Rebecca is indeed fantastic, and I'm glad she could help you with your claim and car repairs. If you ever need anything else, we're here for you! - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Varón Perea

July 23, 2024

5  out of  5
rating by Varón Perea
"As a first time insurance policy holder, Chris was very helpful with getting me all set up with complete coverage with my BMW. He answered all my questions and made the process very easy for me."
We responded:
"Hey Varón, Thanks a bunch for the awesome review! I'm so happy Chris could help you get set up with complete coverage for your BMW and make the process easy. If you ever have more questions or need further assistance, feel free to reach out anytime! - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Rajamanickam Thirumurthy

July 15, 2024

5  out of  5
rating by Rajamanickam Thirumurthy
"Great support!!"
We responded:
"Thank you for the great support, Rajamanickam! We are glad to hear you had a positive experience with our team. We are here for you whenever you need assistance in the future. Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Sy Al

July 15, 2024

5  out of  5
rating by Sy Al
"Loved working with Natalie Burkhaulter and her team, positive , polite , non pushy professionals. Thank You all."
We responded:
"Thank you, Sy! We are glad you found our team positive, polite, and non-pushy. We are happy to have been of service to you. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Bal K

July 12, 2024

5  out of  5
rating by Bal K
"Awesome experience with the team specially Chris Rose. He gave us a very reasonable quote for Auto insurance . He spent lot of time with us and his knowledge help us to us find good deal with State Farm. Kaylee also help us when Chris occupied with other client."
We responded:
"Thank you, Bal, for sharing your experience with our team, especially Chris and Kaylee! We're glad you found a reasonable quote for your auto insurance and appreciate the time and knowledge they provided to help you secure a good deal with State Farm. We're here for you whenever you need assistance in the future! - Natalie Burkhaulter, State Farm Insurance Agent, Coppell, TX"
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VA VA

July 1, 2024

5  out of  5
rating by VA VA
"Great customer service. Thanks Rebecca!"
We responded:
"Thank you! Your positive feedback brightens our day! I'm pleased to hear that you had a great experience with our team, especially with Rebecca's assistance. We're grateful for your kind words and look forward to helping you with your insurance needs in the future! - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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chandra kiran

June 26, 2024

5  out of  5
rating by chandra kiran
"Been a wonderful experience and got all the necessary details, the process is smooth and informative"
We responded:
"Chandra, we're thrilled you had a smooth and informative experience with us! We're pleased to have provided you with all the necessary details. Your satisfaction is our priority, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out anytime! - Natalie Burkhaulter, State Farm Insurance Agent, Coppell, TX"
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David Curtis

June 24, 2024

5  out of  5
rating by David Curtis
"There is no one better than Natalie and her team (Laura, Kyle and Rebecca ...)in terms of customer service. My wife and I switched our cars, house and camper and will save over $160.00 per month. Her 5 star rating is well deserved."
We responded:
"David, I'm thrilled to hear you and your wife are saving over $160 per month by switching your autos, house, and camper to our office! Laura, Kyle, Rebecca, and our team are pleased to have provided you with 5-star customer service. We're grateful for your positive feedback and look forward to assisting you with any future insurance needs. - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"
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Lady Bug “Lady Bug” LFH

June 12, 2024

5  out of  5
rating by Lady Bug “Lady Bug” LFH
"The ability to provide excellent customer service and product knowledge such as what “Kyle” has displayed and possesses, are the skills that every corporation should review when deciding to extend promotions and merit increases. Kyle’s response was above a supervisory-management level and should be notated. He did exactly what he promised which brings a true meaning to the idiom- “Our Word Is Our Bond.” Please share these words of excellence with your State Farm Corporate Headquarters, on-level Management, and Executive Staff. Many thanks to Mr. Kyle Smith for being a superior Office Manager, going above and beyond, and for making our first-time call to State Farm’s Natalie Burkhaulter’s Agency a great experience while discussing the much-needed coverage for our Commercial Auto needs and next level of expansion to provide business excellence. “We Are Legends, LLC” (Grapevine, TX)"
We responded:
"Hi, we are happy to hear about your exceptional experience with Kyle! Your recognition of his outstanding customer service and product knowledge means a lot to us. We are grateful for your kind words and look forward to assisting you with your Commercial Auto needs and business expansion. Thank you for choosing Natalie Burkhaulter - State Farm Insurance Agency in Coppell, TX!"
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cshanth Naik

May 31, 2024

5  out of  5
rating by cshanth Naik
"Chris was helpful sharing all the information required."
We responded:
"Chris, I'm pleased to hear that you found the information shared helpful! Providing comprehensive insurance details is a top priority for our team. Thank you for recognizing our efforts. If you have any more questions, feel free to reach out anytime! - Natalie Burkhaulter - State Farm Insurance Agent, Coppell, TX"