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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anuj Pandey

June 4, 2026

5  out of  5
rating by Anuj Pandey
"Such a great experience everytime i talk with them. Always on point and helps me out perfectly"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Natalie Burkhaulter’s Team. "
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Brian Jones

June 2, 2026

5  out of  5
rating by Brian Jones
"Chris is an awesome agent!!! As soon as I told him that I want to put all my vehicles on State Farm insurance, it was done."
We responded:
"Thank you for your kind review of State Farm Agent Natalie Burkhaulter’s Team. We appreciate it!"
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Jac

May 21, 2026

5  out of  5
rating by Jac
"Great experience with home & auto bundling for our new home! Great service and support."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Malcolm Prigg

May 20, 2026

5  out of  5
rating by Malcolm Prigg
"Kaley made setting up my renters insurance enjoyable!!! Highly recommend this location if you need coverage!!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Nick Hastings

May 19, 2026

5  out of  5
rating by Nick Hastings
"Awesome experience! Very friendly, knowledgeable, and courteous. Definitely would recommend giving them a call if you're in need of insurance or just curious and want a quote."
We responded:
"We love seeing reviews like this, Nick! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Mark de la Chapelle

May 18, 2026

5  out of  5
rating by Mark de la Chapelle
"Chris Rose was great. Highly recommend."
We responded:
"Thanks so much for the amazing review, Mark! We really appreciate your support here in Coppell . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Malley White

May 14, 2026

5  out of  5
rating by Malley White
"Rebecca Smith from Natalie Burkhaulter's agency, is always helpful, respectful and cheerful. She addresses me by name just by seeing my number when I call. Everyone at the office is ready and willing to answer my questions and quickly address any of my needsQ"
We responded:
"We appreciate your review, Malley. We are so happy that you had such a wonderful experience with State Farm Agent Natalie Burkhaulter’s Team here in Coppell ! "
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Kevin Nevels

May 11, 2026

5  out of  5
rating by Kevin Nevels
"This office is fantastic. Natalie and Kyle have taken great care of our whole family. My mom even moved her State Farm business over to this office. Highly Recommended!"
We responded:
"Thank you for the 5-star review, Kevin! Here on State Farm Agent Natalie Burkhaulter’s Team, we are proud to serve our community and appreciate your recognition. "
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Monica Jimenez

May 9, 2026

5  out of  5
rating by Monica Jimenez
"Rebecca Smith, I am grateful for your assistance this afternoon. You efficiently made the necessary adjustments to my policy. Kyle and the entire team are always willing to lend a hand and provide excellent service. Thank you, StateFarm family."
We responded:
"Thank you for your 5 star review for Natalie Burkhaulter State Farm! We look forward to assisting with all of your insurance needs."
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Marquis Bodley-Yelverton

April 30, 2026

5  out of  5
rating by Marquis Bodley-Yelverton
"Been working with this team for 3 years and they put a smile on my face everytime they answer the phone when I call. Extremely easy to work with. Very fast result in changes or edits to my insurance policies. Highly recommended this team. Thank you all!"
We responded:
"Thank you for the fantastic review, Marquis! We are always here to help with your insurance needs here in Coppell . "
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amber campbell

April 29, 2026

5  out of  5
rating by amber campbell
"We love our agent and her staff. They are so quick to respond to all questions and concerns we've had!"
We responded:
"amber, thank you for your wonderful review of State Farm Agent Natalie Burkhaulter’s Team!"
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Gene Huang

April 28, 2026

5  out of  5
rating by Gene Huang
"If you're looking for an insurance agent who actually picks up the phone and solves problems, look no further. I came to Natalie Burkhaulter's agency after dealing with a previous agent who was hard to reach and left things in a mess. From day one, this team made me feel like my business mattered. I want to give a special shout-out to Kaley and Kyle. My insurance situation is more involved than most, and they took the time to walk me through every option, navigate underwriting, and explain the nuances between different types of coverage. Kaley even connected me with a CPA when I needed one — that kind of above-and-beyond service is rare. Kyle inherited a tangle of overlapping policies from my old agent and methodically sorted out every issue until it all made sense. This office is friendly, thorough, and genuinely cares about their clients. They don't just sell you a policy — they make sure you're properly covered and actually understand what you have. Five stars well earned."
We responded:
"Gene, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Natalie Burkhaulter’s Team is just a call or email away!"
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barbara joynt

April 27, 2026

5  out of  5
rating by barbara joynt
"I called Rebecca today ro discuss my coverages. She was so helpful and patient as I asked her multiple scenarios. She offered guidance and educated me throughout the conversation. Natalie is awesome as she had a stable staff and business. I highly recommend them!!"
We responded:
"Thank you so much for your 5 star review for Natalie Burkhaulter State Farm and for your great comments! We are so happy to be your new local agent and are here to assist with any insurance questions or needs. Please stop by the office, call, text, or email whenever we can help!"
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Markus Price

April 24, 2026

5  out of  5
rating by Markus Price
"There were some problems being able to sign the paperwork online because it couldn't be loaded on my phone, but they kept working until they got it"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Natalie Burkhaulter’s Team. "
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Danny Vrla

April 24, 2026

5  out of  5
rating by Danny Vrla
"Nice people to work with."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Natalie Burkhaulter’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Parminder kaur

April 16, 2026

5  out of  5
rating by Parminder kaur
"I have been using state farm renters insurance for 3 years now. Natalie Burke's and her office staff are so great, friendly and always reasy to help. I highly recommend you all to get your insurance through them."
We responded:
"Thanks so much for the amazing review, Parminder! We really appreciate your support here in Coppell . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Michelle Pepper

April 10, 2026

5  out of  5
rating by Michelle Pepper
"Natalie is an amazing insurance agent! The staff is super friendly and quick to help. I am very pleased and happy I moved all my coverage to them.. I highly suggest you reach out to them."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jennifer Cruz

April 7, 2026

5  out of  5
rating by Jennifer Cruz
"Chris was very friendly, definitely recommend!!"
We responded:
"We appreciate your review, Jennifer. We are so happy that you had such a wonderful experience with State Farm Agent Natalie Burkhaulter’s Team here in Coppell ! "
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Jonathon

April 5, 2026

5  out of  5
rating by Jonathon
"Insurance is not something I think about often, so I really appreciated how easy this office made the process. Kaley helped me switch my car insurance from GEICO to State Farm, and she was professional, proactive, and incredibly helpful throughout the process. I’m currently in grad school, which made it tough to coordinate everything, but Kaley did a great job of gently keeping things moving without ever feeling pushy. I had wanted to make the switch, but finding the time to finalize the paperwork was the hard part. She went above and beyond to help me find the right coverage, and I ended up with comparable coverage for my car at a much better rate."
We responded:
"Thank you so much for the 5-star rating, Jonathon! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Emily Smith

April 2, 2026

5  out of  5
rating by Emily Smith
"Evan is amazing and I highly recommend him and his services!"
We responded:
"Thank you so much for the 5-star rating, Emily! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Jon West

April 1, 2026

5  out of  5
rating by Jon West
"In the age of automation, this office continues to ensure important insurance protections are successful while creating positive experiences for customers. This is no longer the norm unfortunately, but it's also now a competitive advantage. Tech can do great things but it can't "care" about you. I pulled my business from a high-volume, highly automated competitor because I lost important coverage when a robot misunderstood something about my case and didn't take accountability for its own success. Lesson learned: Im keeping my policies in the watchful, human-centered care of Natalie's office from now on!"
We responded:
"Thank you for the amazing review, Jon! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Rajesh Sood

April 1, 2026

5  out of  5
rating by Rajesh Sood
"Fast, responsive, empathetic and respectful."
We responded:
"Rajesh, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Natalie Burkhaulter’s Team—we are always here to help!"
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Juan Ayala

March 27, 2026

5  out of  5
rating by Juan Ayala
"My Experience with Kaley as been Awesome, she has been very Helpful, n so Respectfull, I would recommend her to Anyone for Assistance, Honestly she should be Awarded 10 yellow stars, Call n ask for her."
We responded:
"Thank you for your kind review of State Farm Agent Natalie Burkhaulter’s Team. We appreciate it!"
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Darshan Reddy

March 20, 2026

5  out of  5
rating by Darshan Reddy
"I called the office to get my renters insurance and it was a pleasure speaking with Kaley Kiplinger and get my policy sorted. Great price and Great service."
We responded:
"Thank you for the amazing review, Darshan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Emily Gibson

March 20, 2026

5  out of  5
rating by Emily Gibson
"Chris at Natalie Burkhaulter State Farm Insurance was extremely helpful and got our family set up with all of our needs. The bonus for us was the fact that we were able to move all of our policies with an extreme savings from where we were coming from!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Natalie Burkhaulter’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"